Ratings & Reviews
|Recommended: YesI APPRECIATE OUR MOST RECENT MANAGEMENT TEAM MYLA SHE HAS PROVIDED TOP NOTCH CUSTOMER SERVICE AND HAS PROVIDED PATIENCE WHILE I ENDURED A HARDSHIP BATTLING ILLNESS AND INABILITY TO CONSISTENTLY MAINTAINING FOLLOWING DIVORCE ILLNESS ETC. I CAN APPRECIATE HAVING SOMEONE TO BE RESPECTFUL AND UNDERSTANDING OF MY ISSUES . ALTHO THERE ARE THINGS I WISH THIS PROPERTY WOULD IMPROVE ON SUCH AS PARKING ISSUES I REALLY APPRECIATE REAL PEOPLE. THANKS MYLA
response from property -Hello Kelly, Thank you for taking the time to leave us a review. We appreciate the positive rating and kind words! Our staff members strive to provide the highest standard of customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at firstname.lastname@example.org. Best, The Townhomes at Highcrest Management Team
|Recommended: NoOverall Property — On any given day trash is spilled over. Maintenance don’t show up when they do they rarely resolve the issues. My place have several huge holes that maintenance made never came back to repair, I have a smelly dishwasher that nobody came back to repair, my bell doesn’t work and no one has come back to repair.
Thank you for making us aware of your concerns. We're sorry to hear that our community has not met your expectations. We aim to improve our community. We welcome the opportunity to discuss your concerns in further detail and resolve anything that might still be outstanding. Please feel free to contact our Management Office at email@example.com regarding your review. Thanks! Sincerely, The Townhomes at Highcrest Management Team
|Recommended: YesN A — n a
Hello Chiquita, Thank you for taking the time to leave us a review. We're deeply sorry to hear that you didn't have a positive experience in our community. This is certainly not something we like hearing, and we'd like to look into this. Please contact us at firstname.lastname@example.org so we may assist you. Best, The Townhomes at Highcrest Management Team
|Recommended: YesLiving Here — I do love living here. Is it perfect no, but I have never lived in a perfect complex before I will say when you really need something this crew is always there for you
Thank you for taking time to post this review, Lisa. We are so pleased to hear about your positive living experience here with us. We care about our residents and value you as a part of our community and greatly appreciate your feedback. Warmest Regards, The Townhomes at Highcrest
|Recommended: YesL Love My Unit — The manager, Myla, is a really friendly and accommodating woman. She makes sure I enter the desired unit and walks me through everything. The staff at the leasing office are kind and professional. On-time coming of maintenance addressed the problem. a very peaceful and nice setting. My biggest issue at the moment is parking. Some days, there are not enough parking spaces. During my first few weeks, I saw people parking in the fire lane and on the side when there was nowhere else to go. On the fourth week at 10 pm., there was no parking spot available, so I parked on the side space. Unfortunately, my car was towed, and I had to call 911 to find out where it was taken. I also had to pay 218 to get my car back.
Hello Misrak, thank you for your review. We are so glad to hear about your overall positive experience with our wonderful leasing team. We do our best to welcome our residents to an accommodated home. We hope you will continue to enjoy your place in our community. The Townhomes at Highcrest Management Team.
|Recommended: NoNew Tenant — Unit have too many problems and should have been expected better before allowing new tenant in unit
Dear Dion Walker, We appreciate that you took the time to post this review. Our team is very sorry to hear that you have concerns with the quality of your apartment. We welcome the opportunity to discuss your concerns in further detail and resolve anything that might still be outstanding. Please feel free to contact our Management Office at (630) 985-3555 regarding your review. Thanks, The Management Team at The Townhomes at Highcrest
|Recommended: YesGreat — My time here so far has been great. Its nice, clean and pretty quiet. Glad I made the choice to move here.
Hello, Tamkea Thank you for your review. We strive to provide a positive and uplifting atmosphere here and we are happy that you have found just that with us. Please reach out to our main office with any questions in the future. Warm Regards, The Townhomes at Highcrest Management Team
|Recommended: NoLow Class Woodridge High Price Rentals — The new management is the best thing going for this rental complex. It looks like the projects, the children are terrible and nasty might i add they are starting to climb the fence where construction is taking place. The parents are nasty and allow their children to leave trash all over the place and expect for maintenance to clean it up. People are always parking in our paid for spots and Contract towing is horrible good luck with getting a decent person on the phone there. We have lived here since 2018 and at one point the children were in order the place was clean and everyone had screens which made the place look presentable. Now it looks like the projects and they keep increasing the rent but not the quality of service received and they refuse to replace the screen doors that are missing and our awning blew off during a storm and has never been replaced a total disappointment and we will be moving very soon.
Hello William, thank you for taking the time of expressing your concerns. We're sorry to hear of your unpleasant experience with a few of the conditions of the environment. Please reach out to us directly at (630) 985-3555 and email@example.com to discuss your review. We are here for our residents. Have a great day! Your Townhomes at Highcrest Management Team.
|Recommended: NoProperty Review — The quality of service provided does not measure up to the pricing of the rental. The new office manager is amazing very professional and efficient. The maintenance staff is awesome however the upkeep of the grounds is nonexistent possibly due to the new residents and their unclean children and guests that leave trash in the parking lots as well as in front of playground and other areas on the property. It looks like the projects of HIghcrest which is very disheartening considering the amount of money i pay and the location of the property. I also pay for two parking spaces both are inaccessible to me depending on what time either myself or family members get home and one is always flooded when it rains.
Hello Brandon, Thank you for taking the time to leave us a review. We're deeply sorry to hear that you have concerns regarding the grounds condition, and parking. This is certainly not something we like hearing, and we'd like to take a look into this. Please feel free to reach out to us at firstname.lastname@example.org so we may personally address your concerns. Best, The Townhomes at Highcrest Management Team
|Recommended: YesNot A Bad Place — The walls are paper thin so you can hear the TV or neighbors conversations. The grounds don’t look maintained with fresh mulch or pressure washed. For the price you pay it’s a nice unit, but there’s a lot of add-ons that I was not aware of prior to moving in.
Thank you for your review, Tiffany. We're disappointed to hear that we haven't met your expectations. It is our goal to improved based on resident feedback. We encourage you to stop by the office or give us a call at (630) 985-3555 regarding your review. Thanks again! The Townhomes at Highcrest Management Team
|Recommended: YesI have live here for 7yrs with different Management Maintenance Teams. I would like to thank Myla the property Mgr for your kindness and professionalism patience for a better community living experience and maintenance issues are immediately addressed by Jose maintenance Mgr always professional and friendly. Keep up the great work Thank you
Hello Latoya, Thank you for taking the time to leave us a review. We're pleased to hear that you've had positive experiences with our staff members and maintenance team! Our staff members strive to provide top-notch customer service, and our maintenance team works hard to ensure that all repairs are completed in a timely manner. If you have any further feedback, please feel free to reach out to us at email@example.com. Best, the Townhomes at Highcrest Management Team
|Recommended: YesNice Complex — I like the neighborhood
Thank you for reaching out, Raquel. We are absolutely delighted you are loving our neighborhood. We are always looking for ways to provide our residents with a quality living experience. All the best, The Townhomes at Highcrest Management Team
|Recommended: YesWhewwwww You guys have a hidden gem on your hands with Marquita She was very warm and welcoming, very informative. I greatly appreciate the tour she answered all of my questions and made my visit worth the drive. Thanks again Marquita I’ll be contacting you Monday about moving forward. Happy New year
Thank you for your kind words. We are so glad to hear that you enjoyed your visit to our property! We pride ourselves on great location and friendly staff, and we are happy to hear from you soon on your move to Highcrest Apts. Our team works extremely hard to provide the best experience for our residents. Thanks again! -The Townhomes at Highcrest Management Team
|Recommended: NoNegative — So I pay market rate which high and once they add all the hidden fees on top. You really don’t see how much it really is until you sign the lease and receive the first months bill. The only reason I would refer this complex to someone is if they wanted some where to live that excepts a lower credit score. Other than that it’s absolutely over priced for the quality of living… poor air circulation, extremely high water bills because its split with other tenants and there are constant problems with water leaks and pipes. You pay for laundry, You pay for everything and still as if you are in a home and it’s not worth it. Yes they did renovations but I feel like the work done in my unit was so tacky and a botched job and done on top of old and out dated materials. Maintenance has flooded my unit a few times and the bare minimum was done to make sure that there was no visita le mold however I’m sure it still in the cabinets and floors. I would be cautious.
Hi Letitia, Thank you for taking time and reaching out. Your feedback is extremely valuable as it allows us the opportunity to make corrections and we thank you for bringing these issues to our attention. We invite you to speak with us further in the leasing office again at your convenience. Best Wishes, The Townhomes at Highcrest Management Team
|Recommended: NoManagement sucks There are so many issues with Highcrest townhomes management. They appear to rotate management like toilet tissue. I have been residing at Highcrest for over 6 years and for 6 months last year I had added someone on my lease. When it was time for lease renewal, management at that time informed me what I need to do to get the lease in my name only again. I obliged. I was assured that everything was handled and that the lease was only in my name. Now the new management is saying differently and requesting additional paystubs. This is very concerning as my my paystubs has my personal information on there. What happened to the documents that I submitted previously So now I have my ex, which is married now, on my lease I requested to speak to the boss of the manager to no avail. Please stay away and find another place to live. I pay 2,000 a month for a terrible experience and living arrangements with outdated old appliances. Totally not worth the .
Thank you for your feedback, Ayanna. We apologize on behalf of the company for the negative experience you have had with our management staff and that we have not delivered a professional and outstanding customer service experience for you. Please call our office or send us an email so we can address these problems and concerns with you. Our office number is 630-985-3555 and our email is:firstname.lastname@example.org. Kindest regards, The Townhomes at Highcrest Management Team