|Recommended: NoNew Tenant — Unit have too many problems and should have been expected better before allowing new tenant in unit
Dear Dion Walker, We appreciate that you took the time to post this review. Our team is very sorry to hear that you have concerns with the quality of your apartment. We welcome the opportunity to discuss your concerns in further detail and resolve anything that might still be outstanding. Please feel free to contact our Management Office at (630) 985-3555 regarding your review. Thanks, The Management Team at The Townhomes at Highcrest
|Recommended: YesGreat — My time here so far has been great. Its nice, clean and pretty quiet. Glad I made the choice to move here.
Hello, Tamkea Thank you for your review. We strive to provide a positive and uplifting atmosphere here and we are happy that you have found just that with us. Please reach out to our main office with any questions in the future. Warm Regards, The Townhomes at Highcrest Management Team
|Recommended: NoLow Class Woodridge High Price Rentals — The new management is the best thing going for this rental complex. It looks like the projects, the children are terrible and nasty might i add they are starting to climb the fence where construction is taking place. The parents are nasty and allow their children to leave trash all over the place and expect for maintenance to clean it up. People are always parking in our paid for spots and Contract towing is horrible good luck with getting a decent person on the phone there. We have lived here since 2018 and at one point the children were in order the place was clean and everyone had screens which made the place look presentable. Now it looks like the projects and they keep increasing the rent but not the quality of service received and they refuse to replace the screen doors that are missing and our awning blew off during a storm and has never been replaced a total disappointment and we will be moving very soon.
Hello William, thank you for taking the time of expressing your concerns. We're sorry to hear of your unpleasant experience with a few of the conditions of the environment. Please reach out to us directly at (630) 985-3555 and firstname.lastname@example.org to discuss your review. We are here for our residents. Have a great day! Your Townhomes at Highcrest Management Team.
|Recommended: NoProperty Review — The quality of service provided does not measure up to the pricing of the rental. The new office manager is amazing very professional and efficient. The maintenance staff is awesome however the upkeep of the grounds is nonexistent possibly due to the new residents and their unclean children and guests that leave trash in the parking lots as well as in front of playground and other areas on the property. It looks like the projects of HIghcrest which is very disheartening considering the amount of money i pay and the location of the property. I also pay for two parking spaces both are inaccessible to me depending on what time either myself or family members get home and one is always flooded when it rains.
Hello Brandon, Thank you for taking the time to leave us a review. We're deeply sorry to hear that you have concerns regarding the grounds condition, and parking. This is certainly not something we like hearing, and we'd like to take a look into this. Please feel free to reach out to us at email@example.com so we may personally address your concerns. Best, The Townhomes at Highcrest Management Team
|Recommended: YesNot A Bad Place — The walls are paper thin so you can hear the TV or neighbors conversations. The grounds don’t look maintained with fresh mulch or pressure washed. For the price you pay it’s a nice unit, but there’s a lot of add-ons that I was not aware of prior to moving in.
Thank you for your review, Tiffany. We're disappointed to hear that we haven't met your expectations. It is our goal to improved based on resident feedback. We encourage you to stop by the office or give us a call at (630) 985-3555 regarding your review. Thanks again! The Townhomes at Highcrest Management Team
|Recommended: YesI have live here for 7yrs with different Management Maintenance Teams. I would like to thank Myla the property Mgr for your kindness and professionalism patience for a better community living experience and maintenance issues are immediately addressed by Jose maintenance Mgr always professional and friendly. Keep up the great work Thank you
Hello Latoya, Thank you for taking the time to leave us a review. We're pleased to hear that you've had positive experiences with our staff members and maintenance team! Our staff members strive to provide top-notch customer service, and our maintenance team works hard to ensure that all repairs are completed in a timely manner. If you have any further feedback, please feel free to reach out to us at firstname.lastname@example.org. Best, the Townhomes at Highcrest Management Team
|Recommended: YesNice Complex — I like the neighborhood
Thank you for reaching out, Raquel. We are absolutely delighted you are loving our neighborhood. We are always looking for ways to provide our residents with a quality living experience. All the best, The Townhomes at Highcrest Management Team
|Recommended: YesWhewwwww You guys have a hidden gem on your hands with Marquita She was very warm and welcoming, very informative. I greatly appreciate the tour she answered all of my questions and made my visit worth the drive. Thanks again Marquita I’ll be contacting you Monday about moving forward. Happy New year
Thank you for your kind words. We are so glad to hear that you enjoyed your visit to our property! We pride ourselves on great location and friendly staff, and we are happy to hear from you soon on your move to Highcrest Apts. Our team works extremely hard to provide the best experience for our residents. Thanks again! -The Townhomes at Highcrest Management Team
|Recommended: NoNegative — So I pay market rate which high and once they add all the hidden fees on top. You really don’t see how much it really is until you sign the lease and receive the first months bill. The only reason I would refer this complex to someone is if they wanted some where to live that excepts a lower credit score. Other than that it’s absolutely over priced for the quality of living… poor air circulation, extremely high water bills because its split with other tenants and there are constant problems with water leaks and pipes. You pay for laundry, You pay for everything and still as if you are in a home and it’s not worth it. Yes they did renovations but I feel like the work done in my unit was so tacky and a botched job and done on top of old and out dated materials. Maintenance has flooded my unit a few times and the bare minimum was done to make sure that there was no visita le mold however I’m sure it still in the cabinets and floors. I would be cautious.
Hi Letitia, Thank you for taking time and reaching out. Your feedback is extremely valuable as it allows us the opportunity to make corrections and we thank you for bringing these issues to our attention. We invite you to speak with us further in the leasing office again at your convenience. Best Wishes, The Townhomes at Highcrest Management Team
|Recommended: NoManagement sucks There are so many issues with Highcrest townhomes management. They appear to rotate management like toilet tissue. I have been residing at Highcrest for over 6 years and for 6 months last year I had added someone on my lease. When it was time for lease renewal, management at that time informed me what I need to do to get the lease in my name only again. I obliged. I was assured that everything was handled and that the lease was only in my name. Now the new management is saying differently and requesting additional paystubs. This is very concerning as my my paystubs has my personal information on there. What happened to the documents that I submitted previously So now I have my ex, which is married now, on my lease I requested to speak to the boss of the manager to no avail. Please stay away and find another place to live. I pay 2,000 a month for a terrible experience and living arrangements with outdated old appliances. Totally not worth the .
Thank you for your feedback, Ayanna. We apologize on behalf of the company for the negative experience you have had with our management staff and that we have not delivered a professional and outstanding customer service experience for you. Please call our office or send us an email so we can address these problems and concerns with you. Our office number is 630-985-3555 and our email is:email@example.com. Kindest regards, The Townhomes at Highcrest Management Team
|Recommended: NoManagement sucks There are so many issues with Highcrest townhomes management. They appear to rotate management like toilet tissue. I have been residing at Highcrest for over 6 years and for 6 months last year I had added someone on my lease. When it was time for lease renewal, management at that time informed me what I need to do to get the lease in my name only again. I obliged. I was assured that everything was handled and that the lease was only in my name. Now the new management is saying differently and requesting additional paystubs. This is very concerning as my my paystubs has my personal information on there. What happened to the documents that I submitted previously So now I have my ex, which is married now, on my lease I requested to speak to the boss of the manager to no avail. Please stay away and find another place to live. I pay 2,000 a month for a terrible experience and living arrangements and the apt is outdated with old appliances. Not worth the .
Hello Ayanna, We thank you for taking the time of expressing your concerns. Please reach out to us directly at firstname.lastname@example.org so we can discuss any other issues you may have. We are here for our residents. Have a great day! Your Townhomes at Highcrest management team.
|Recommended: YesNew Renters — I am very pleased with everything this company does and provides.
Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. Warm Regards, The Townhomes at Highcrest Management Team.
|Recommended: NoRough Area — The apartment layout is nice and the fact that it’s a townhome is nice. Other than that I would. It recommended living here. Although it is smoke free homes you can smell the marijuana odor comming from neighbors apartment. You also can’t get away from it with people smoking in their cars constantly rolling the blunt in front of you as your getting in your car. Maintenance just finds the easy way out instead of actually fixing the problem. I lost my screen door because of this attitude instead of actually fixing it which is a problem because I have a child. In the winter the snow removal is joke. I got stuck in the snow multiple times and even had to get new tires from spinning out trying to get unstuck. Pool is gross. Has a ton of dead critters and litter from people and kids using it with no one cleaning it. Cleanliness in general is an issue. People litter all the time and the dumpsters are overflowing. I can go on but it’s just too much to list.
Thank you for leaving your feedback. We are always striving to improve, so your feedback is essential. We would like to hear from you so we can address your concerns and work on a solution together. Please feel free to reach out to our office so we can discuss your feedback. Thank you again for taking the time to leave your review. Warm Regards, The Townhomes at Highcrest Management Team.
|Recommended: YesAwesone — Good place
Thanks for your time, Ricky. We are happy to know that you enjoy our wonderful community. Thanks again for all your time, The Townhomes at Highcrest Management Team.
|Recommended: YesNew To Area — Town home is nice , quiet area . Good location. Staff very friendly and helpful. Sometimes extra trash on ground around dumpster areas but cleaned up within a few days
Thank you for taking the time to leave your review. We are proud to hear that you are enjoying your home with us and that our location works the best for you! Best, The Townhomes at Highcrest Management Team.